With the increase in lifestyle diseases and the ageing population, the healthcare industry has been facing tremendous challenges for a long time. Their challenges have further increased exponentially due to the unprecedented outbreak of COVID-19.
Some of the common challenges that the healthcare industry faces include:
With so many challenges, healthcare specialists are left with little time to offer personalised care for patients. This creates a bad experience for patients. For example, a person with chronic health conditions may have to be re-admitted frequently in emergency care due to lack of continuous monitoring.
Technology, especially mobile technology, can be leveraged to solve many such challenges. Here is how –
The current pandemic has made one thing clear – accessible treatment is the need of the hour to avoid frequent hospitalisations. Sometimes, a patient might be living in a remote location and may not be able to travel to the hospital frequently. Sometimes the waiting period is too long. Telehealth consultation helps in bridging the gap between healthcare professionals and patients. It improves the reach and makes clinical treatment accessible to patients – even for those living in remote locations. Consultation via mobile app can help patients to receive treatment at all times from the comfort of their homes. Options such as in-app messaging can help healthcare professionals to provide real-time solutions to patients. Healthcare professionals can access all the reports and prescriptions of the patient on their mobile app and leverage that information to enhance the treatment.
Some cases do not require emergency care and can be managed at the patient’s end too. They do not require the patient to be admitted to the hospital for observation.
A research found out that 18 million out of 27 million emergency visits are unavoidable. The average cost of treating a condition in an emergency proved to be 12 times costlier than visiting a physician. So, what can hospitals and patients do to avoid emergency hospitalisations? One way to solve this issue is by detecting early symptoms and providing timely intervention to patients. For instance, the real-time data generated from wearable devices and mobile apps can be used by healthcare professionals to compare the patient’s vitals, identify if something is amiss, and provide the right treatment at the right time. This can help patients manage their symptoms without admission and free up the doctors to focus on more urgent cases that need attention.
Smaller healthcare facilities and even large hospital chains have noticed significant cost savings due to the telehealth option available on mobile apps. Healthcare centres often have an acute staff shortage. Such centres can leverage telehealth option to offer high-quality care to patients even with limited resources. They can save extra costs incurred during treatment. The telehealth option also provides patients with easy access to specialists who might not reside in the same location – thus saving the travelling costs of the specialist, hospital, and the patient.
Mobile apps create a win-win situation for both the hospitals and the patients. Options such as booking or cancelling appointments through apps, receiving test results on a mobile phone, and in-app interaction with healthcare providers have helped in improving patient’s experience. In fact, 20% of patients said that they would change their primary healthcare provider if they are provided with telehealth services. Hospitals have benefitted by streamlining their processes. Mobile apps have improved communication between doctors, patients, and other healthcare staff. 61% of nurses have noticed fewer errors in medical administration due to improved processes and communication.
No two patients are alike. Every patient requires a customised treatment plan based on their primary and secondary health conditions. Using mobile apps, healthcare providers can create personalised care plans for better disease management and easily track outcomes and goals progress. Patients have an option to easily access reliable information about the disease and better manage their health. The objective is to provide comfort to the patient so they can lead a normal life despite their illness.
Implementing the above solutions is necessary not just to improve patient, but also to reduce the burden of the healthcare professionals. We have worked closely with more than 900+ healthcare providers and have realised that technological intervention is the need of the hour for hospitals.
Our healthcare platform has helped hospitals to personalise healthcare for patients and improve the outcomes. It had led hospitals to empower patients to take charge of their health and enable healthcare professionals to provide the right tools and support to the patients at the right time.
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