We know that developing products is complex, time consuming and often expensive for innovators in digital health. Converting the data into actionable insights, staying ahead of the ever-changing regulatory requirements, continually optimising the product as the user base grows — we understand these challenges and our proven 7 step process helps you solve them.
CWFT wanted to
KLICK is built on HealthMachine, Avegen’s proprietary, cloud-based, product development platform. Avegen’s expertise in designing and tailoring digital health products coupled with HealthMachine’s complaint, bespoke modules ensure high quality, secure and compliant digital health programme.
Klick is a HIV care pathway underpinned by technology, and conceptually designed during a sprint in 2017 by a collaboration of CWFT and a leading pharmaceutical company’s innovation unit.
Step 1 –
Avegen supported them in building the sprint concept which was piloted as ARC (annual review clinic) at Kobler outpatient clinic by 92 patients between April and October 2018. The evaluation demonstrated high patient satisfaction rates and did not attend (DNA) rates were lowered by 80%. Moreover, an audit using BHIVA’s HIV care monitoring standards revealed the piloted care had performed significantly better than previous local and national findings. During the sprint a significant amount of baseline research was conducted to explore patients’ views, experiences and preferences. These included a review of previous annual departmental patient surveys, online patient surveys that were distributed to all Kobler patients, several in-depth one-to-one interviews with patients and a review of historic themes coming through from complaints and incidents affecting patients. Collectively these informed the concept design. Difficulties scheduling appointments dominated complaints and “missed” abnormal pathology results were a recurrent theme amongst incidents.
Step 2 –
At the end of the pilot, further in-depth patient evaluation interviews were conducted with a small group of participant volunteers and an online service evaluation questionnaire was distributed via SMS to all 92 pilot participants. The pilot’s success prompted ongoing investment to further enhance and upscale the service.
Combining these enhancements with further iterations of the product in response to COVID, a finalised product was launched in August 2020, initially just at Kobler Clinic, before being adopted by the team at 56 Dean Street in July 2021.
Step 3 –
Eight months after Klick launched, an online evaluation questionnaire was distributed to all registered users exploring feedback about the Klick care pathway as well as the individual features of the Klick service. There was also good evidence of patient engagement e.g. completion rates for pre-visit questionnaires to enhance and focus the consultation.
The virtual aspect of Klick meant it played a key role in enabling uninterrupted care for PLWHIV during the pandemic, for example when patients were dispersed across the country or living abroad and when restrictions were in place on hospital attendances.
A designated Klick support email inbox has been available to the patients since launch which responds to queries and requests for support with the Klick service. This is accessed daily and common themes feed into regular meetings. User feedback has been further incorporated by adding the Klick app to non- UK app stores as requested and monitoring the reviews logged on this external platform.
Klick is a nurse-led, technology-enabled solution available for people living with HIV (PLWHIV) who attend Chelsea and Westminster Hospital Foundation Trust (CWFT) for outpatient care. Avegen worked as a technology partner with CWFT and a major pharmaceutical company to develop Klick.
The solution comprises of a patient-facing app and a clinician-facing portal, both built on HealthMachine®, Avegen’s proprietary next-generation, cloud-hosted platform for building and deploying high-quality, safe digital health products.
The Klick app allows patients to remotely manage their HIV outpatient appointments, complete health assessments, view routine results and receive communications from their healthcare team. The Klick pathway enables patients who are stable on HIV treatment to access a virtual annual (or six month) review consultation with an experienced HIV nurse working as part of a specialist, consultant-led team. Clinical staff use Klick’s clinician portal, to conduct and capture virtual consultations, share documentation with the host EPR and communicate results and care updates to the patient.
Klick has improved the engagement of 5000+ patients, keeping them connected to the clinic during COVID 19, improving the patient care experience and their adherence to the care pathway.
For the clinicians, it has
Klick has made a considerable impact on the NHS workforce: it has become an integral part of the Band 6 Nurse training and as such offers them a structured pathway to grow into higher Bands. This has been possible by creating a DHP by understanding the client requirements and constantly iterating and improving the product.
Get in touch to see how you can use HealthMachine™ to deliver a transformative digital health product to your patients in under 3 months.
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Klick is a digitally-enabled HIV care pathway conceptualised by Chelsea and Westminster Hospital Foundation Trust (CWFT), Avegen and a major pharmaceutical company. Klick was designed and built by Avegen to integrate with and enhance CWFT’s outpatient service model, whilst delivering a positive experience for patients.